خصم 40٪

Terms and Conditions

The client acknowledges acceptance of the following general terms and conditions:

  1. The specialist must be dealt with in accordance with the provisions of Islamic Sharia and the labor laws of the Kingdom of Saudi Arabia.
  2. Lumina Wellness is responsible for assigning the specialist based on performance review and availability.
  3. The client is responsible for receiving the specialist at the scheduled arrival time, according to the booking time, and at the same location selected by the client during booking.
  4. The client is responsible for specifying the service location during booking. Any other location requested by the client will not be considered valid unless Lumina Wellness is notified at least one day or more prior to the appointment via electronic channels.
  5. The service is considered delivered once the team arrives at the location, and no refund will be issued if the specialist is not received at the specified time and location.
  6. Lumina Wellness is responsible for providing the service at the agreed time (with a possible delay or early arrival of +/- 60 minutes), depending on traffic conditions. The timing starts once the client receives the specialist and the service begins according to the date and time stated in the invoice.
  7. If the client fails to receive the specialist within (15) minutes of arrival and the scheduled time, the visit will be considered delivered and no compensation will be provided.
  8. This service is provided for women only, and the specialist will not be handed over to the client unless a woman is present at home to receive the service. If the designated woman is not present at home, the visit will be considered delivered, and in such case no compensation or refund shall be claimed from Lumina Wellness. *For services provided to minors, an adult woman (mother or any responsible adult woman) must be present.
  • The permitted age range for services for minors is from 7 to 15 years.
  1. The client is responsible for protecting their property and valuables from damage or loss (furniture, décor, clothing, jewelry, etc.). In the event of loss or damage, Lumina Wellness shall not be held liable and no compensation will be provided. Matters will be handled according to the applicable laws of the Kingdom, and responsibility remains with either the specialist or the client until further legal notice.
  2. The client is responsible for the specialist during the visit and after receiving her. A representative of Lumina Wellness will be present at the specified location to escort the specialist, and she will not be allowed to leave the agreed location for any reason before the arrival of the company representative at the end of the scheduled appointment.
  3. In the event of any emergency requiring medical attention or involving physical assault, the client must immediately inform the Lumina Wellness representative by calling (0501258117). The matter will be handled according to the legal procedures and regulations of the Kingdom of Saudi Arabia.
  4. The specialist will provide only the services booked (such as hair, nails, massage, Moroccan bath, body care, and skincare). No additional services will be provided unless the client requests an add-on service, which must be coordinated via WhatsApp at (0501258117), and payment must be made via bank transfer with proof of payment sent to the WhatsApp number shown on the booking site. Payment should be transferred to the official account at Alrajhi Bank under the name Lumina Wellness, account Number (497000010006086198699),IBAN Number (SA9380000497608016198699).
  5. The client is fully responsible for providing an appropriate area for preparing the service tools for the specialist.
  6. It is not permitted to give physical gifts to the beauty specialist for any reason whatsoever.
  7. The client is responsible for paying the full booking amount in advance via the booking website.
  8. Lumina Wellness reserves the right to adjust booking prices in accordance with government-imposed changes such as taxes or other governmental fees. Fees will be charged to the second party once they become applicable or are confirmed on the booking site.
  9. The client may cancel or request a refund for bookings at least 12 hours before the appointment. The appointment may be rescheduled once only, provided this is done at least 6 hours before the appointment, and this must be done by contacting us.
  10. The client may not change the location specified in the booking site, and the service will be considered delivered in case of non-use.
  11. If the client books in an area or district not included in the booking coverage and does not notify the team of the error at least 24 hours before the appointment, the service will be considered delivered.
  12. Payment for services can be made using Apple Pay, MADA, VISA, STC Pay, or any other method approved on the website.
  13. The client is not permitted to transfer the specialist to a third party, use the specialist for others, request changes to the service from the specialist, or relocate her from the agreed location unless prior approval is obtained from Lumina Wellness. In case of violation, Lumina Wellness has the right to terminate the contract without compensation to the client.
  14. In the event of any violation of the booking terms and conditions on the Lumina Wellness website, or any abuse or harassment of the specialist, Lumina Wellness has the right to terminate the contract without referring back to the client, and the client is not entitled to any compensation. Lumina Wellness also reserves the right to take legal action before the competent courts in the Kingdom of Saudi Arabia.
  15. Refundable amounts, if applicable according to the terms and conditions, will be processed via the website within a maximum of 14 working days. In case of delay, please contact technical support for assistance.
  16. Lumina Wellness management has the right to correct any technical errors and delete records when necessary.
  17. Coupons do not apply to discounted prices.
  18. At the time of booking, prices may vary depending on available time slots. However, upon modification, no lower or higher prices apply, as the service is calculated based on the base service price only. In case of modification, the client pays either the minimum order value or cancellation fees, and no price difference is refunded.
  19. The client acknowledges that they are free from any medical conditions or allergies and commits to disclosing any special requirements prior to the appointment. The booking is considered an acknowledgment of readiness.
  20. Please note that delivery of flower bouquets and gift cards may be delayed by up to 4 Hours depending on traffic conditions.